Refund Policy

If you are not satisfied with a Wise Noted purchase, you can request a full refund within 30 days of the order date. This applies to Wise Noted Pro subscription payments and to extra credit packs. You do not need to give a reason.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are processed by Paddle.

To request a refund, visit paddle.net and look up your order using the email address from your receipt, or reply to your Paddle receipt email. You can also contact us at info@deinora.com and we will help you.

Refunded money is returned to the original payment method. Processing times depend on your bank or payment provider.

When a credit pack is refunded, the credits from that pack are removed from your balance where they are still unused. Your balance never goes below zero. When a Pro payment is refunded, the monthly credits included with that payment end. Credits you bought separately are not affected by a Pro refund.

You can cancel Wise Noted Pro at any time. Cancellation stops future renewals, and Pro stays active until the end of the period you have already paid for. Cancelling does not remove credits you bought separately.

This policy is in addition to your rights under applicable consumer law, including the laws of Estonia and the European Union. Nothing in this policy limits or excludes any mandatory right you have as a consumer. See also our Terms of Service, Paddle's Refund Policy and Paddle's Buyer Terms.

Deinora OÜ, Estonia
Email: info@deinora.com